GTA 6 download stuck or failed
Free companion for your phoneInstall it once. It keeps your launch checklist, tracks your progress and looks up cheats and radio beside the TV, even with no signal.Open and installFirst check the service status page. With a huge launch, the problem may not be on your side. Then work down the list for your console.
Rockstar sends pre-load problems to Sony's and Microsoft's troubleshooting pages, so these steps are theirs. Official
On PS5
- Check PlayStation status. If there is an alert, wait and try later.
- Open Downloads/Uploads in the control center, select the download, then pause and resume it.
- Check free space under Settings > Storage.
- Update the system software: Settings > System > System Software > System Software Update and Settings.
- Test your connection: Settings > Network > Connection Status > Test Internet Connection.
- If it still fails, select Cancel and Delete, find the game in your Game Library and download it again.
- Last, start the console in Safe Mode and choose Clear Cache and Rebuild Database.
Still stuck? Contact PlayStation Support with any error code, what you tried and the time it happened.
On Xbox Series X|S
- Check Xbox status. You can sign in there to be told when a service is back.
- Make sure you are signed in with the profile that bought the game.
- Open the guide and check Notifications for a low-storage warning.
- Check for a console update: Profile & system > Settings > System > Updates. A "Download stopped" error can mean you need one.
- Go to My games & apps > See all > Manage > Queue and read the speed. If the game shows Queued or Paused, press Menu and select Resume installation.
- Close any running game. Background downloads are held back while a game is running.
- Restart: hold the Xbox button on your controller and choose Restart console. Downloads pause and then resume, so check the Queue afterwards.
- Pause the download and run a network speed test from your console's network settings.
Slow, not stuck?
Very large downloads take a long time even when nothing is wrong. Work out what to expect with the download time calculator, and stop other downloads or streaming on your network while it runs.
Questions
Why has my pre-load not started?
Check the time first. Digital pre-load opens on 10 November 2026: at midnight local time on PS5, and at 12 a.m. GMT worldwide on Xbox Series X|S. Official Code-in-box buyers need to redeem the code before anything will download. Official
Does restarting lose my progress?
On Xbox, Microsoft says a restart pauses downloads and they resume afterwards. On PS5, only Cancel and Delete starts the download again. Official
My Xbox pre-order has gone. What now?
Microsoft says a pre-order can be cancelled after two failed charge attempts. Check your order history and payment method. Official
Keep reading
Where to check for outages
PS5, Xbox and code in box, with the settings to change first
Your speed turned into hours
Sources: Rockstar Support: pre-load FAQ, PlayStation: download troubleshooting, Xbox: install troubleshooting, Xbox: slow game downloads, Xbox: pre-order FAQ.
Last updated 2026-11-05. Tags mark what is official, reported or unconfirmed. Spotted an error? Email us.